At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Perpetrator accommodation removing the cause of harm Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Changes won't be saved until you sign up for an Enhanced Profile subscription. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Partnering Surveyor - Design & Special Projects LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Stonewater UK - YouTube We value the importance of what EDI brings to our organisation, our colleagues and customers. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. cscl star vessel flag autism and narcissism differences. Customer Promise Customer Commitments - Stonewater Congratulations to them both.. Whether they need emotional, physical or financial support or advice it's always free. Were really sorry if youve experienced delays or the service hasnt met your expectations. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Over the last three months weve carried out a whopping. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. A free inside look at company reviews and salaries posted anonymously by employees. You could be our next: Report anti-social behaviour. stonewater customer promise. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Our customer commitments are the service standards weve set with you. Call your management office directly or the local authorities at 911. This is the Stonewater company profile. Or you can send us a message on our website. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Online/Remote - Candidates ideally in. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Customer Service Advisor Does Stonewater offer an employee assistance or workplace counselling program? Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Stonewater Roofing | Reviews | Better Business Bureau Profile #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. You must do this within 15 working days of our response. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. -Maya Angelou The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Stonewaters goal is not to work with general agents or quote mills. We aim to respond to all email queries within two working days. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Stonewater Customer Service Reviews | Glassdoor 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. All content is posted anonymously by employees working at Stonewater. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. (727) 582-3100. www.pcclb.com. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. . Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Intersectionality, domestic abuse and housing Stonewater.com This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . stonewater customer promise - assuredtriumph.com Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Use this form to report any non-emergency repairs or defects. 590 0 obj <> endobj Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. How can we deliver good, quality, and affordable homes to the people wh We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Copyright Stonewater. We think we could be the perfect match for you too but which way will you swipe? Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Copyright Stonewater. If it matters to our customers it matters to us." Listing for: CV-Library. Please contact us using the appropriate link below: You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Home; ber CLS; Leistungen; Kontakt / Impressum Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. California Insurance License #0G51436. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. We value the importance of what EDI brings to our organisation, our colleagues and customers. Their personnel know their . I want to celebrate all the great work our teams do. 68% of employees think that Stonewater has a positive business outlook. stonewater customer promise You can see our performance for the last quarter, as well as the previous reports on our website. Retrofit is a key solution to some of the energy bill challenges were facing today. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! LEARN MORE This is based on 49 anonymously submitted reviews on Glassdoor. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Our customer commitments are the service standards weve set with you. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. One of the ways we do this is with our customer commitments. For all general enquries, including queries about your agreement, paying your rent etc. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. On the Air (podcast) - Stonewater | Listen Notes Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Transparency . Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. stonewater customer promise - apnaswarg.com Stonewater is a leading social housing provider. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. FAQs - The Stonewater Customer hubb Job specializations: Customer Service/HelpDesk. If you are reporting an emergency, please do not utilize this means of communication. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; You can see our Customer Commitments here. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Not to mention all the roles that make a business function, in HR, Finance and IT. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. As we break into a new decade, what exactly are the big issues in social housing today? Isgho Votre ducation notre priorit . Scheme Co-ordinator We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Read Customer Service Reviews of www.stonewater.org - Trustpilot stonewater customer promise. PDF Candidate information - Director of Housing Operations While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Learn more in our Cookie Policy. Our Customer Commitments - The Stonewater Customer hubb I could pick out names but does that not devalue the work others do. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. This is based on anonymous employee reviews submitted on Glassdoor. stonewater customer promise - seth-yang.com ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Questions were not too difficult and it felt very relaxed. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Stonewater strengthens customer experience team with two senior There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Phone us: 01202 319 119. stonewater customer promise. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Stonewater Career: Working at Stonewater | Glassdoor If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org These agencies . The CCP will then meet and make their recommendations within 5 days of their meeting. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Stonewater Customer Hubb. Stonewater Reviews | Read Customer Service Reviews of www.stonewater Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Stonewater has announced the promotions of two customer experience directors to its management team. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Call your management office directly or the local authorities at 911. New Homes Coordinator If you are reporting an emergency, please do not utilize this means of communication. STONEWATER PROPERTIES - Impak Solutions They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. by chloe calories quinoa taco salad. Comprehensive. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues.

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