The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. A new account was opened for our company that we were unaware of because WEX changed their system. The agreement with Pep Boys continues to increase the services . 1 Hancock Street Military veterans possess invaluable leadership skills and business acumen. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. The card can be used to purchase any type of fuel, including gasoline and diesel. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. If you need more information, you can input your business info here and contact us for assistance. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. As more data is collected and trends identified, he expects losses to decrease even further. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? SEE WHO SPENDS WHAT, WHERE AND WHEN. Wex and Voyager cards can be used at any participating gas station. Learn more about our monetization policies here. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Merchants most commonly describe unexpected incidental fees and high termination fees. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. This review will focus on Wex's payment acceptance products for merchants. Youll want to find a company that will charge you as close to cost as possible. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. No way to set up an auto pay. Hopefully they get banned from my state at least. How does this make any sense whatsoever?? Customer service is miserable. We had NEVER HEARD OF THEM. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. We are going through the same situation. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. (Town name) Dental or Essential Eye? EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. How can I go about it? Note: We have adjusted this companys BBB rating according to our own standards. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. The standard Wex, Inc. The people behind the payments. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Select the date you want the payment to be made. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. NO, because they want me to jump through another 50000 hoops!!! Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. I am being told that all is done by email and there is nobody I can talk to over the phone. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Sent payment again by certified mail, they received it, but Charged $85 late fee twice Insert the card into the pump or attendant swipes the card in the station. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Worst company in my 50 years of being in business ! Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Merchant Cash Advance UPDATE: Not menti. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. To create a new policy, click Policy Management in the top menu, then Create New Policy. Referral Partner Permissions. I have never gotten a paper receipt ever in the last 10 years. The benefits of accepting fleet cards The benefits are straightforward. As part of a very successful multinational company with annual profit in the extremes of 88+M, WEX fleet cards are used by more than 11 million vehicles worldwide. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Also, cant use funds from previous year for 3 months after the new year. Their final email to me was, yes it sucks but sorry. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Dont use them, spread the word not to use them, I will be posting on every review site. WEX, Inc. I really would love to accept the Voyager card here at our business. * Required Field First Name * Last Name * Business Name * State / Province * ACTIVE makes the card available to use. Getting paid to re-write this page? WEX is completely incompetent or corrupt. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Deny most claims with no reasons. Where does it work? Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Charged to my bank account, we do not own a card. Anyone recommend an attorney? As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. For example, a Texaco fleet card can be used at Texaco locations. Karma wins in the End Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. The credit info for the selected contract appears below. In the Add Prompt screen, select the type of prompt you want, then click Next. If you have your own Wex Inc. complaint to make, please do so in the comments below. There are a few Wex Inc. complaints about its contract terms. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Other Fees Additional card:$8 per card. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Exceptions are even color-coded to make them easier to prioritize. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Hard to get a hold of. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Fleet cards also allow businesses to control how drivers spend on fuel. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Choose Prompts in the top menu, then Update Prompts. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? 3 reasons we see people flipping to a fuel card: Apply Now I think this would be great for our business! They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. You bet. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. (207) 773-8171 Corporate Office. What if additional documentation is required? Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). However, you can get an idea of the costs, depending on which type of fleet card youre taking. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. 3 reasons we see people flipping to a fuel card: Apply Now If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. These processors offer Quickbooks integration and have low rates. As with most things in business, if you make it easier for customers, youll see more sales. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. reply and I will get the message. This allows us to see the company through a different lens or perspective than we normally would. Thats not good enough and want explanation of benefits. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. If you have a business that requires traveling, this card is for you. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. HOLD lets you deactivate a card temporarily. EMV Credit Card Machines They have a long history of giving back, engaging with local. Can you imagine what they are charging retailers to be able to take the card? Contact Support. Military veterans possess invaluable leadership skills and business acumen. A confirmation displays. 2023 Host Merchant Services. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Some processors have no monthly, no annual fees, no contract, and cheap rates. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). It is a shame, I was a client for about 20 years. Which I give them, but now Im denied? I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. After getting a charge of over $681 on a $3000 bill we called. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. There is some complexity to how fleet cards work. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks.

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