If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Status Points add up to make you eligible for Silver, Gold or Elite tier status. If you have not setup your secret questions and answers previously, you will not be able to complete this process. If you have forgotten your username, click here to request it to be emailed to you. -ms-box-orient: horizontal; You can login to grabaseat and change your email preferences at any time. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. I forgot the password for my Airpoints account, how do I reset it? Why should I register? If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Your password or passphrase should not contain yourAirpoints number, username, or email address. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. Airpoints is AirNewZealand's loyalty programme. Update: Some offers mentioned below are no longer available. New deals go on sale every day and they are available any time from midnight. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . Here's a simple guide to get back on course and make the most of your rewards. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). See the list of FFPs of participating Star Alliance member airlines. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. It's easy to change your personal information. Pro-tip: For the best Oscar experience, sign in to the website first. Dec 2019 - Aug 20209 months. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. More about Koru. The family name used for the original booking. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. You can unsubscribe at any time. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. border-bottom: 1px solid #e5e5e5; A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. and he will do his best to retrieve it for you. To start, please enter your username. 4. Can I exchange my AirpointsDollars for cash? If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. For further information, or to apply now, visit Westpac or call 0800 888 111. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. .content.header-bottom { If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. You'll see your Airpoints number and profile name displayed on the top right of your browser window too. Pro-tip: sign in to the website first, for the best Oscar experience. See the latest travel alerts and helpful FAQs. Avisworld.com is a Car Rentals website . .content.header-bottom p { We'll then ask you a challenge question to verify your identity. and he will do his best to retrieve it for you. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Your Airpoints number if you have an Airpoints related enquiry. .content .usp-content .price-currency { You will need your booking reference and the last name on the booking. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. You can reset these at any time. There are many ways to earn AirpointsDollars - to find out more,click here. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. Understanding your online account. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. Can I transfer my AirpointsDollars to another member's account? Learn about the Airpoints programme. Flight restrictions and routing restrictions apply. 0800 021 777. Don't share your credit card information with unknown online requests or websites. You can now sign up to receive grabaseat email alerts. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. To change your account details, please see the FAQ below. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. Please contact us: kiaora@airpointsstore.co.nz. Update your contact information. width: 33.3333%; What are the terms and conditions for the grabaseat greenlight deals? Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. You must be able to send us evidence of the correct or new name so that we can update it. Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 } I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Online booking help. If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. I forgot my grabaseat password or user nameYou can reset these at any time. You can also complete a MEDA form, or find out more about flying with a medical condition. At least daily and sometimes more than once a day. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Find out what you canspend your AirpointsDollars on. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. How can I update my personal information and contact details for Airpoints? A kitchen's most essential item this skillet is big enough to handle the largest T-bone steak. Be among the first to hear about the latest offers from grabaseat. Long haul. Prices are per person, child discounts do not apply. Is it possible to have a joint Airpoints account? .content.header-bottom .usp-content > div { Air New Zealand has apologised after some of its airpoints members have had their information stolen. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. Can I earn AirpointsDollars for a ticket that I have purchased for another person? It's easy to change your personal information. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. Air New Zealand Login Screen. Tel: 1800 00 55 63. Getaway packages. height: 40px; The name on your Airpoints or Koru account must always match the name on your current passport. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. Just ask "What is my credit balance?" I'm already an Airpoints member - do I need to register again? text-align: center; To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Update your password. You must provide an email address to register for an online Airpoints account. display: block !important; It also generates unique and strong passwords for your use. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers Can I use AirNewZealand credit at the Airpoints Store? Learn more about multi-factor authentication. *Lending criteria, terms, fees and conditions apply. I can't find the low greenlight deals but the counter says they're still available. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. This may take up to 4 weeks to arrive. Can I use AirpointsDollars to upgrade my booking? 3. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. 4. The airline says one of its Star Alliance partners has been impacted by a security data. If you've not registered yet, you can register for Airpoints online. Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. @media only screen and (max-width: 479px) { Missed out on AirpointsDollars? With four different Airpoints credit cards, there is a card to suit you. You can also purchase a Star Alliance upgrade using AirpointsDollars. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Airpoints help. Learn more about suspicious emails and messages. It prevents others from potentially intercepting the communication between your browser and the website's server. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Can I use AirpointsDollars to buy prepaid extra bags? AirNewZealand lounge passes are not available for purchase. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). And there's plenty of more ways he can help. What happens to my AirpointsDollars if I move away from Australia? $190 spent over $15,000 = 1 Airpoints Dollar 3. We'll find out what happened, and credit your Airpoints account if your claim is successful. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Simply click on the "sign in" button on. Learn more, including what happens if you are having issues entering the passcode. display: flex; The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Update your password. You can make many changes to your flight details online: All you need is your six character booking reference. See the Elite Airpoints Dollar upgrade chart. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. Elite and Gold members have the exclusive right to gift rewards to nominated people. There are many ways to earn AirpointsDollars - to find out more,click here. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. E2E development and execution of direct marketing strategies . When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. You can use your Airpoints Dollars to book a flight. } Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. You will need your booking reference and the last name on the booking. Inflight Wi-Fi. Can I use AirpointsDollars to upgrade my booking? See the applicable Credit Card Conditions of Use for full details. Credit cannot be used to make purchases at the Airpoints Store. The family name used for the original booking. Can I purchase additional AirNewZealand lounge Guest Passes? How do Status Points work? Do update your password regularly. . Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. You can click on the button to see a calendar with the exact days when the next best prices is available. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. You will then be able to enter a new password. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. . Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. How are prices calculated in the low fare finder? display: -moz-flex; All you need is your six character booking reference ending in "H". When you join the Airpoints programme you will start at the basic membership level. Visit airnewzealand.co.nz/koru for details. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. To reset your password, submit your username or your email address below. Please sign in with your Airpoints details by clicking on the link below. Sometimes email filters inadvertently put emails into the junk box. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. Do consider using a password manager to generate and store your passwords. } To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. Islands. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Additional phone numbers. You can use a credit card or debit card for this. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. It should be considered the best indication of price. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. then. Offer is limited to new applicants only. This should also be the same name that's on your current passport. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. Check your credit balance and find out how you can use your credit. See the Airpoints terms and conditionsfor full programme details. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. Discover the possibilities for yourself and be rewarded for the things you do every day. Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. Then you can spend your Airpoints Dollars on flights and OneUp upgrades. Simply enter your Airpoints number when you book a flight or with one of our travel partners. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. Inflight entertainment. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. font-size: 0.9375rem; We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. } Join for free today. If you have your Airpoints number and password. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. https://ib.airnewzealandcreditcard.co.nz/login. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. } We can also put your Airpoints account on hold to keep it secure while you investigate. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Learn more about suspicious emails and messages. Air New Zealand Internet Banking. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . You can use the same username and password to login to grabaseat. If you have any questions on a Getaway package in the first instance please email. You can register for email alerts, bringing our best deals to your inbox each morning. Air New Zealand Privacy & Security Policy. Find out more about claiming missing points. Your details will all be filled in for you. If you are not able to access your account, please get in touch with our Contact Centre. This should also be the same name that's on your current passport. You can often make changes to your booking online. Find out what you canspend your AirpointsDollars on. .content.header-bottom { Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. Loyalty programme product innovation and optimisation. Check your flights, request upgrades and more. Air New Zealand lounge access required.

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